Images That Sell Pty Limited
Terms & Conditions
Images That Sell (ITS) is a full-service creative studio in Rosebery, Sydney, producing stills and motion content for fashion, beauty and lifestyle brands.
These terms explain how we quote, book, produce and deliver your project. Please read them with your quote, approved brief and accompanying scope email.
1. Our agreement
In these terms, “ITS”, “we” and “us” mean Images That Sell Pty Limited, ABN 45 159 166 668. “You” and “client” mean the person or business engaging us and responsible for payment.
Our agreement comprises these terms, the accepted quote, the approved brief and any project-specific arrangements agreed in writing. A specific written agreement takes priority over an inconsistent general term. Changes to scope, deliverables, fees or timing must be agreed in writing.
Quotes are valid for 30 days unless stated otherwise. Accepting a quote does not, by itself, confirm a shoot date. Dates remain subject to availability until confirmed by email. We will provide these terms before you accept your booking.
2. Scope and inclusions
Your quote and approved brief set out the services, booked time, deliverables, file allocation, post-production and additional production requirements for your project.
Day-rate photography generally includes the photographer, studio for in-studio bookings, lighting and digital equipment, shoot management, storyboarding, file naming through the ITS Google Sheet and support with image selections. Specialist lighting, equipment, locations and other production requirements are additional where needed.
Post-production is included in applicable quotes as a separate line item. Shoot-only services can be arranged by agreement. Standard eCommerce product photography includes the styling and retouching specified in its per-file rate, without a duplicate retouching package charge.
Styling is additional for other shoot types. Digital operators, models, hand models, hair and makeup, creative direction, catering, backgrounds, specialist props, locations and express delivery are additional unless expressly included. External creative stylists quote and invoice directly. Supplier booking and billing arrangements will be identified for the project.
Stills and motion are separate services, produced by dedicated teams and billed separately, including when captured during the same session.
3. Pricing, production service fee and GST
All amounts are in Australian dollars unless stated otherwise. A price shown with “++” means a 15% production service fee is added, followed by 10% GST where the supply is taxable.
The production service fee applies to each line item invoiced by ITS, before GST. It covers production coordination and shared studio resources, including:
Booking, scheduling and team coordination.
Pre-production and post-production coordination, casting support and call sheets.
Receiving and preparing products, routine unpacking, hanging, polishing and repacking.
Routine use and maintenance of steaming equipment, racks, hangers and styling supplies.
Available studio furniture, plinths and props.
File naming and production records through the ITS workflow.
These coordination services do not include the separate fees charged by talent, crew or other suppliers. Additional preparation, specialist props or services outside the approved scope will be quoted separately. We do not apply our production service fee to a supplier invoice issued directly to you.
GST-free treatment for overseas clients is subject to the applicable tax requirements and confirmation by our finance team. An overseas billing address alone does not establish that a supply is GST-free.
4. Bookings and date holds
A pencilled date is a provisional hold. We aim to honour it, but may need to discuss an alternative date before confirmation. We will contact you before changing your hold.
Our Studio Manager follows up to confirm bookings, generally at least two weeks before the shoot. A hold does not expire automatically, but is not a confirmed booking until confirmed by email. Please do not commit to third-party arrangements on the assumption that a provisional hold is confirmed.
5. Cancellations and changes to confirmed bookings
Please notify us promptly in writing if you need to cancel, postpone or reduce a confirmed booking, including changing a full day to a half day.
Once confirmed, we reserve studio and team time for your project. A cancellation or reduction may result in charges for work already completed, non-recoverable commitments and reasonable loss arising from the reserved time. These charges may be up to the agreed booking fee, but will not exceed our reasonable loss after allowing for costs saved and replacement bookings.
We will make reasonable efforts to fill the released time and explain any charges. If a replacement booking fully replaces the cancelled studio booking, no ITS cancellation fee will apply for that reserved time. Separately contracted supplier cancellation terms may still apply and will be disclosed before those bookings are made. We will not charge twice for the same loss.
If ITS cannot provide a confirmed shoot, we will contact you promptly to discuss an alternative. If a suitable alternative cannot be agreed, we will refund amounts paid for services we cannot provide. Your rights under applicable law remain unaffected.
6. Shoot duration, breaks and overtime
A full-day booking is 8 hours and a half-day booking is 4 hours unless otherwise agreed in writing. Hair and makeup, shoot set-up and lunch fall within the booked period. Our team arrives 30 minutes before the scheduled start; set-up may continue during hair and makeup. Pack-down takes place after the booked shoot period.
Where ITS arranges catering through Uber Eats, allow 25 minutes for lunch, with catering charged separately. Otherwise, allow 45 minutes. Lunch is included in the booked time.
Overtime starts 14 minutes beyond the booked 4-hour or 8-hour period and is charged at $450++ per full hour, rather than by the half hour. We will discuss any expected overrun and obtain your approval before continuing into chargeable overtime.
Overtime does not increase the agreed retouched-file allocation. Additional operator hours and third-party overtime for models, talent, hair and makeup or other suppliers are separate and subject to the relevant approved rates and booking terms.
Digital operators are generally booked for shoot time plus 1 hour for set-up and pack-down: 5 hours for a half day or 9 hours for a full day. Additional hours are charged when incurred.
7. Product delivery and collection
Products must arrive before 12pm on the business day before the shoot unless otherwise agreed. Studio receiving hours are Monday to Friday, 8am to 5pm. Garments should arrive on hangers. Tell us in advance if this is not possible, as additional preparation or handling may be required and quoted.
For product-only shoots, number each hanger or product to match its shot number on the ITS Google Sheet. Supply the completed naming sheet, references and any special handling instructions before production.
We retain samples until final files are delivered so we can match colour. If samples must be returned earlier, please provide suitable fabric swatches at least A4 in size.
You arrange your own couriers. We receive and repack products, but do not book couriers for clients or accept Uber-style passenger services for returns. Email bookings@imagesthatsell.com.au on your preferred collection day and wait for confirmation that the products are packed before arranging collection.
Our address is Suite 401, 30-40 Harcourt Parade, Rosebery NSW 2018. Loading dock access is via Rothschild Avenue. Clients and couriers should call +61 2 9693 1726 on arrival.
8. Briefs, file naming and image selections
Please provide your brief, shot list, visual references, intended usage and required file specifications before the shoot. Tell us in advance about print, large-format, campaign, marketplace, aspect-ratio or other technical requirements.
File naming is provided through the ITS Google Sheet, which connects with our production workflow. Renaming, extra aspect ratios or alternative delivery specifications outside the agreed scope may attract additional fees, confirmed before the extra work proceeds.
Final image selections should be approved during the booked shoot. The digital operator will confirm the storyboard and retouching instructions before post-production begins.
If selections are deferred, we can supply Quickproofs. Additional proof preparation or reprocessing may be chargeable at an agreed rate. Reselecting images after the shoot can place the job on hold and change the delivery date. We will confirm additional charges before proceeding.
9. File allocations and additional images
File allocations are agreed for each service and brief. Quantities depend on product complexity, styling, number of setups and retouching requirements. Indicative quantities are not guaranteed unless expressly agreed.
Additional eCommerce model images selected for retouching above the approved allocation are $15++ per final file. We will confirm whether you wish to retouch the additional images or reduce your selection. Additional creative images and other services are priced according to the approved scope.
Unused package allocations do not create a discount or credit towards another shoot where the agreed service and booked time have been provided. Capturing additional images may affect production time and delivery.
10. Post-production and colour
The retouching included in your project is defined by the approved service and brief. Standard eCommerce retouching generally includes colour correction, background cleaning, removal of unnatural creases, clothing and body shaping to brief, skin cleaning and consistent scaling where applicable.
Product photography also includes the agreed removal of routine styling supports, product refinement and colour matching to supplied samples. Creative retouching is scoped separately and may include skin refinement, background cleaning and minor background extensions.
Stretch-mark removal, fake-tan correction, extensive tattoo removal, removal of tape from shoes, garment lengthening, changes to garment construction or colour, extensive skin work and large-format campaign preparation are outside standard eCommerce retouching unless expressly included. Additional work will be quoted before proceeding.
We work to achieve consistent colour using the supplied products, swatches and approved references. Screen settings, lighting and output methods can affect how colour appears. We will address departures from the agreed brief through the amendment process.
11. Turnaround and express delivery
Standard stills turnaround is 5 business days from confirmation of final selections and retouching instructions. For creative content, this runs from storyboard approval. Product-only jobs are generally delivered within 5 business days after the shoot where all approvals and information are complete.
Video delivery is generally 10 business days after the shoot, subject to the agreed scope and timely approvals. eCommerce video is matched to the approved stills as closely as possible. An exact colour match cannot be guaranteed, particularly where stills have received substantial colour correction.
Express delivery is subject to availability and must be agreed in advance. Express post-production is charged at $150++ per hour, additional to standard post-production. We will confirm the required hours and delivery schedule before proceeding.
Delayed selections, missing information, changed briefs or additional work may affect delivery. We will advise you of a revised schedule. A business day means Monday to Friday, excluding public holidays in Sydney, NSW.
12. Payment and file release
ITS operates on a COD basis. Final files are released once the invoice is paid, unless alternative terms have been agreed in writing.
Please email remittance advice to production@imagesthatsell.com.au for immediate file release. Direct invoice enquiries to accounts@imagesthatsell.com.au and include your job number.
13. Delivery, archiving and amendments
Final files are delivered through Dropbox in the agreed format. Standard delivery is one agreed set of image dimensions, with resolution versions as required. Additional crops, aspect ratios or file preparation outside the approved scope may be chargeable.
A $20++ file delivery and archive-management fee applies per job. We archive final files for 3 months after delivery. Please download your files promptly and keep your own backups. Retrieval after the archive period is not guaranteed.
Please review delivered files and send any colour or retouching amendments within 4 weeks, in one consolidated email to production@imagesthatsell.com.au. Include the job number, exact file names and clear instructions.
Corrections needed to meet the agreed brief will be distinguished from new creative requests or changes to approved instructions. Additional work, later retrieval and out-of-scope amendments may attract fees, confirmed before proceeding. The 4-week review period and 3-month archive period do not limit any rights or remedies that cannot lawfully be excluded.
14. Copyright, usage and talent rights
Unless otherwise agreed in writing, ITS retains copyright in the photography it supplies. Once your invoice is paid, you may use the final delivered imagery for the purposes agreed in your brief. ITS does not charge additional usage fees, and you may continue using the imagery beyond the first year, subject to any separate talent or third-party restrictions. We recommend refreshing brand imagery annually.
Copyright does not automatically transfer or revert after 1 year. Any copyright assignment, exclusivity or different ownership arrangement must be expressly agreed in writing. Rights in motion content, music and other third-party material will be specified in the project agreement.
Model, performer, music, stock and other third-party rights are separate. Our casting support is included, but talent fees and usage licences are additional. Where ITS arranges model bookings, the standard requested usage is eCommerce, digital, unpaid social and web for 6 months, unless otherwise agreed. The actual agency agreement governs the approved channels, territory, duration and restrictions.
Please disclose all intended channels, including paid advertising, print, outdoor and other campaign uses, before booking talent. Usage outside an approved licence requires clearance and may incur additional fees. Continuing to use ITS imagery does not extend a model or other third-party licence.
15. Your legal rights and resolving concerns
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other applicable law that cannot lawfully be excluded, restricted or modified.
If you have a concern, contact bookings@imagesthatsell.com.au with your job number and the details so we can work with you to resolve it. These terms are governed by the laws of New South Wales, Australia, subject to any mandatory rights that apply.
Updates to our website terms apply to future agreements. Changes to an existing confirmed project require written agreement.
Privacy Statement
Images That Sell Pty Limited, ABN 45 159 166 668, respects your privacy. This statement explains how we collect, use, store and disclose personal information in connection with enquiries, bookings, production, file delivery and our website.
1. Information we collect
Depending on how you interact with us, we may collect:
Your name, business, role, email address, telephone number and business contact details.
Enquiry correspondence, briefs, references, booking details, approvals and production instructions.
Billing details, invoices and payment-status records.
Information needed to coordinate talent, crew and other production suppliers.
Photographs, video or audio in which a person is identifiable, where relevant to the production.
Website interaction and device information collected through the technologies described below.
We generally collect information directly when you contact us, submit an enquiry, approve a quote, work with us or take part in a production. We may also receive relevant information from your authorised team, agents, talent representatives and production suppliers. Please only provide other people's information where you are authorised to do so.
If essential information is not provided, we may be unable to respond to an enquiry, arrange a booking or deliver the requested services. Where practical, you can make a general enquiry without identifying yourself.
2. How we use and disclose information
We use personal information to respond to enquiries, prepare quotes, arrange bookings, coordinate productions, manage approvals and image selections, provide post-production and delivery, administer accounts and meet legal obligations.
We share relevant information with team members, contractors, talent agents, production suppliers and technology providers where needed for these purposes. We may also disclose information to professional advisers or where required or authorised by law.
Access to client records, production materials and identifiable imagery should be limited to what is needed for the relevant work. A production booking does not, by itself, authorise an unrelated use of personal information.
3. Systems and overseas processing
Our workflow uses ITS Connect for studio and production management, Google Workspace for correspondence and shared production documents, Dropbox for file delivery and archiving, Xero for accounts, and Canva for production documents and design.
We also use ChatGPT Business to assist with business administration and drafting. Relevant correspondence or production information may be processed through these services. The handling of personal information must be limited to what is needed for the task and subject to appropriate access controls.
Some service providers or production contractors may store or process personal information outside Australia.
[CHECK WITH ADAM BEFORE PUBLICATION: identify the overseas recipients and likely countries, including cloud services, AI processing and any overseas retouching or production contractors. Replace this note with the verified countries where practicable and an accurate explanation of overseas handling.]
4. Website cookies and analytics
[CHECK WITH ADAM / WEBSITE PROVIDER BEFORE PUBLICATION: Google Tag Manager is visible on the website, but this does not establish which tags are active. Confirm cookies, analytics, Google Ads conversion tracking, remarketing and any other pixels, their providers, purposes and controls. Insert the verified disclosure here. Do not publish a generic claim that tracking is absent.]
Browser settings can help you manage cookies, although disabling them may affect some website functions. Any additional controls offered on our website will be explained where they are available.
5. Marketing communications
Where permitted by law, we may send relevant studio news, service updates or marketing communications. You can unsubscribe using the option in the message or by contacting bookings@imagesthatsell.com.au. Opting out of marketing does not stop essential communications about an active enquiry, booking or account.
6. Storage, security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure.
Information is retained for as long as reasonably needed for the purpose it was collected, legitimate business administration and applicable legal requirements. When no longer required, we take reasonable steps to securely delete or de-identify it, subject to legal retention requirements.
Our standard 3-month archive for delivered final files is a production service period. It does not mean all correspondence, invoices or other personal information is deleted after 3 months.
7. Access, corrections and complaints
To request access to or correction of your personal information, or raise a privacy concern, email bookings@imagesthatsell.com.au with “Privacy” in the subject line, or call +61 2 9693 1726. We may need to verify your identity before releasing information.
We will assess requests and complaints, respond within a reasonable period and explain the outcome or any lawful reason we cannot fulfil a request. If a complaint is unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints, where the matter falls within its jurisdiction.
8. Contact and updates
Images That Sell Pty Limited
Suite 401, 30-40 Harcourt Parade
Rosebery NSW 2018, Australia
Email: bookings@imagesthatsell.com.au
Telephone: +61 2 9693 1726
We may update this statement as our practices or legal requirements change. The current version and effective date will be available on our website.